Frequently Asked Questions

Everything you need to know about HAAN beauty and your shopping experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.

Are HAAN products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All HAAN products are 100% vegan and we never test on animals at any stage of production.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.

Can I track my shipment?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.

How do I know if a product is suitable for my skin type?

Each product page features a detailed 'Key Ingredients' and 'Best For' section. If you have specific concerns, we recommend performing a patch test or consulting with a dermatologist.